Upgrades Reset (Town Hall, etc.)

[Timekeeper]

OS Type,OS Version,Browser Type,IP Address,Javascript Enabled,Cookies Enabled,Color Depth,Screen Resolution,Browser Window Size,Flash Version,Full Flash Version,User Agent
Microsoft,Windows XP,Firefox,xx.xxx.xxx.xx,Yes,Yes,24,1024 x 768,1024 x 605,10.3.183,10.3.183,Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0

It would appear that I have been victim to the mushroom incident mentioned in this thread. I started upgrading my town hall to level 4 earlier today from a friends computer....when I got home around 3pm I started to upgrade a twig maker and a stone maker but I do remember picking a single mushroom from my yard. I sent an earlier email through the "contact developer" section but received no reply as yet.

My ID # is 16206414

I'm not trying to get anything free or get ahead of anyone else but I am loseing 2 days time off my player protection status having to regather the mats and still wait another 16 hours to re upgrade the town hall.

Anyway, hope the glitch gets fixed....it's not a nice one to deal with. BTW like the game

[chuyi]

refreshing worked 4 me

[Silvermew]

WMI Bug--- Cancelling upgrade
ID:16049655

After a WMI wave it cancelled my town hall upgrade, it only had about 20mins left,I didn't do it myself though, and I didn't get any resources back ( 1,400,000 of each (twigs and pebbles ))

OS Type OS Version Browser Type IP Address Javascript Enabled Cookies Enabled Color Depth Screen Resolution Browser Window Size Flash Version Full Flash Version User Agent
Microsoft Windows 7 Chrome 86.131.60.xxx Yes Yes 32 1366 x 768 1366 x 667 11.1.102 11.1.102 Mozilla/5.0 (Windows NT 6.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7

[SlayTaniK]

bunker upgrade to lvl2 canceled

my worker #2 picked a shiny mushroom, i started a silo upgrade that seemed not responding so i started another silo upgrade... i refreshed the bunker upgrade was canceled (it was about to finish) and 2 silos were upgrading

help please.... bring back my bunker


ID: 15947 (playing from Google+)

OS Type,OS Version,Browser Type,IP Address,Javascript Enabled,Cookies Enabled,Color Depth,Screen Resolution,Browser Window Size,Flash Version,Full Flash Version,User Agent
Microsoft,Windows XP,Chrome,217.128.x.x,Yes,Yes,32,1920 x 1080,1271 x 958,11.1.102,11.1.102,"Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7"

[bzgzd]

I encountered this bug 2 times recently.

I have 3 workers, 2 where doing upgrades and third picked up mushroom.
After that one of my busy workers said something and become free but building was still "upgrading".

So at that point I had 2 buildings with ongoing upgrades but only one busy worker (and 2 free).

---

First time when this happened I tried to start another 2 upgrades but after browser refresh one of my previous upgrades was cancelled and resources lost.

Second time I just refreshed browser after that bug and everything was back to normal. (free worker was again busy upgrading)

======
edit:
I repeated it another 2 times after picking another 2 mushrooms:
http://i42.tinypic.com/ipb9ee.png
on that picture you can see that 2 buildings are being upgraded: town-hall and monster-juicer but only one worker is busy
worker upgrading town hall said "what was i doing" and become no more busy
if i would now start another 2 upgrades my town hall upgrade would be lost

[fungoTMA]

I'll add my sorry tale to the list, although it looks like it won't do me any good:

When I logged on, I found that all upgrades had been reset, including a Town Hall upgrade that was over halfway done. My silos were now completely full of twigs and pebbles, so it was as though I'd cancelled the upgrades by hand (which I hadn't).

I had previously logged off about 9-12 hours before that. Everything was fine then.

Lost upgrades:

Town Hall 7-8
Cannon Tower Level 5-6
Cannon Tower Fortification 2-3

Clearing browser cache had no effect. Neither did logging on with a different browser.

I have sent a message about this to KIXEYE support. My User ID is 15973592.

[nguyennhianhtri]

Hi! When I was upgrading my Town Hall to level 4. I directed one of my free worker to pick a mushroom then somehow the one who's working on upgrading the Town Hall went to pick it instead. The timer on the town hall stopped counting even though it still shows that it's upgrading. When I refreshed the town hall is reset to level 3 and all my resources spent on it gone. I was using VPN Hotspot Shield to access facebook I'm not sure if it affect Please help! Thank you!

OS Type OS Version Browser Type IP Address Javascript Enabled Cookies Enabled Color Depth Screen Resolution Full Flash Version

MS Windows 7 Chrome 10.17.64.11 Yes Yes 32 bit 1280 x 800 10,3,181,26

User id: 16348234

[Katie]

User ID is: 14677487
Picked mushrooms, worker just stopped upgrading pebble shiner from a level 9 to a 10. Had a day and a half left. Refreshed browser and the worker wasn't back to work. Sometimes the workers say idle when they should be working on something. Nervous about townhall that is going to be finished in about 1 hour and 55 minutes from a 5 to a 6 because that worker also quit working a couple of times saying something like, "what was I doing" or "where was I" something like that. Have a screen shot just in case it doesn't upgrade right, not of the pebble shiner though.


OS Type,OS Version,Browser Type,IP Address,Javascript Enabled,Cookies Enabled,Color Depth,Screen Resolution,Browser Window Size,Flash Version,Full Flash Version,User Agent
Apple,Mac OS X 10.6.8 Intel,Safari,174.28.82.XXX,Yes,Yes,24,1280 x 800,1278 x 680,11.1.102,11.1.102,"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7"

[SlayTaniK]

Hi again!

this bug sucks...
another time i picked a mushroom and started upgrades and i found my yard with 4 upgrades running.
i canceled two of them and restarted my town hall upgrade.
i haven't lost ressources but about 4 or 5 hours of town hall upgrade :/

my id is the same but this time i used firefox...

could you check my bunker please (my first post)

[JustinCull]

I have a similar problem. I've been upgrading my town hall to lvl 9, and was about 2-3 days away from completion (I'm sure there's some way you could find out the exact time). I was in my base after attacking another player, collecting mushrooms, when the worker upgrading my town hall left his upgrade to collect a mushroom, bringing the upgrade to a stop (There was still a countdown showing, just not counting down). I used the 20 shiny speed up purchase hoping it would resume the upgrade, but no avail. I refreshed, and still there was no improvement, so I stopped the upgrade, just to start the arduous 12 day task again. Is there any chance my Town Hall upgrade could be put back to where it was/have any means of refunding my uselessly spent shiny?
I see this is a common issue and understand this may take some time for a response.
My user ID is 7132035
Thank-you for your time.